At The Mindful Trance, I strive to provide the best possible service to all clients. To ensure fairness and availability, I kindly ask you to review the following cancellation policy:
1. Cancellations & Rescheduling
Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a cancellation fee.
Cancellations made within 24 hours of the scheduled appointment will be subject to a 50% charge of the session fee.
No-shows (failure to attend without notice) will be charged 100% of the session fee and may require prepayment for future bookings.
2. Initial Consultation Policy
The £30 consultation fee is non-refundable, regardless of cancellation timing. However, it may be rescheduled once if at least 24 hours' notice is provided.
3. Late Arrivals
If you arrive late, the session will still end at the scheduled time, and the full fee will apply.
If you are more than 15 minutes late, the appointment may be considered a no-show, and the session fee will be forfeited.
4. Emergency Cancellations
I understand that emergencies happen. If you need to cancel due to an emergency, please reach out as soon as possible. In certain cases, I may waive or reduce the cancellation fee at my discretion.
5. Refunds & Prepaid Sessions
Prepaid sessions are non-refundable but may be rescheduled with at least 24 hours' notice.
If The Mindful Trance needs to cancel an appointment, you will be offered a full refund or the option to reschedule at no additional cost.
By booking an appointment, you acknowledge and agree to this cancellation policy.
If you have any questions, please don’t hesitate to get in touch.